PPL has announced two senior appointments in the Public Performance and Member Services teams.
Sarah Mitchell joins the company as Head of Public Performance whilst Amanda Carmichael joins as Head of Member Services. They will be responsible for serving the needs of the company’s licensees and members respectively, and will report in to PPL’s Director of Operations, Christine Geissmar.
Sarah joins PPL from Eurostar International Limited, where she worked as Head of Contact Centre, leading sales and service for Eurostar journeys, as well as a contact centre transformation project for the organisation. She brings with her 17 years of customer service experience, with previous roles at Carphone Warehouse, MBNA Bank and M&S Retail.
“I look forward to delivering first class customer service and further driving awareness amongst businesses across the UK of the need for a licence, whilst highlighting the value that music can bring to the workplace.” said Sarah on her new role.
(Sarah Mitchell, Head of PPO)
Amanda joins the company with a background in the commercial and not-for-for profit sectors. In her most recent role as Director of Membership & Professional Standards at the Professional Association for Childcare and Early Years (PACEY), Amanda was responsible for the sales, marketing and delivery of all products and services to the association’s 35,000 members.
Amanda added: “I am delighted to join PPL as Head of Member Services and hope to be able to lead the delivery of a first class service to our 90,000 members, ensuring that they are paid fairly for their performances and recordings in the UK and internationally so that they can continue creating music.”
(Amanda Carmichael, Head of Member Services)
Christine Geissmar, Director of Operations, PPL said: “In order to keep delivering greater revenues for our members and a quality service to our members and licensees, it is important that we continue to invest in our staff and internal processes. Both Sarah and Amanda bring with them a wealth of knowledge and experiences and I am sure that they will make significant contributions to PPL.”