3-9 October 2011 marks celebration of customer service workforce

Institute of Customer ServicePPL are this week taking part in National Customer Service Week 2011, an annual, week-long initiative created to raise awareness of customer service and the vital role it plays within an organisation.

Penny White, Head of Member Services, said: "Customer service is fundamental to everything that we do and the growth of our business. We have to remember why we come into work - it is to deliver a service."

PPL staff will be taking part in activities such as nominating Customer Service Champions and discussing what customer service means to them. There will also be a series of games to improve teamwork and listening skills.

Christine Geissmar, Head of Public Performance Operations, said: "PPL wants to deliver an amazing service to our customers. Not for one day, but day in, day out, ongoing, never ending, continuously. In order to achieve this we look for constant improvement and constant change."