PPL was nominated as a finalist in the Not for Profit category of the UK Customer Experience Awards 2011.

UK Customer Experience Awards 2011Christine Geissmar, PPL's Head of Public Performance Operations, said: "PPL continually strives to deliver totally professional, responsible and user-friendly customer service and we are delighted to be chosen as finalists in this prestigious competition. Our licensees demand the best from us and we constantly review our service to ensure we deliver excellence."

The UK Customer Experience Awards reward excellent customer experience - more than customer service, it's about how the customer feels and how the effect of all their contact with the organisation impacts customer satisfaction, loyalty, repeat business and advocacy. The Awards were held on 8 July 2011.